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Strategic change – a journey, not a leap
The last few posts have been about strategic change - whether extending our strategic position, or transforming it if the current business model may cease to be viable. Here is the full list of those...
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Some time ago I was involved in helping local authorities understand changes to the supply and demand for elderly-care homes. This was to help them understand the likely prices they would have to pay...
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Do more with the 3 sources of sales growth
Do more with the 3 sources of sales growthI had some push-back from my first Insights email on the 3 sources of sales growth. You remember? ... sales growth can only come from: winning customers at a...
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I did say – how to make bigger mistakes faster with AI
I did say here that - although AI offers huge benefits - it can bring big, big problems if a project's knock-on consequences are not thought through.... and not just thought through, but worked...
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You can defy gravity – for a while.
The case of Klarna - the buy-now, pay-later provider - showed how to mess up an AI implementation. They assumed that an AI chatbot would eliminate the need for customer service agents, because (more...
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